Get the answers to the most frequently asked self storage questions. From storage unit sizing to lease payments, Hide-Away is here to help.

Most Common Questions about Self Storage

What size storage unit do I need?   
Hide-Away Storage offers 30+ sizes of self-storage units. Our large assortment of storage sizes provides you with the convenience of finding just the right size. It also saves you money because you won’t be forced to rent more space than you actually need. Use our size guide to help you pick your perfect size.

What type of storage unit do I need?   
Furniture, electronics, clothing and documents are best stored in climate controlled storage units. Heavy, bulky items work best in drive-up storage to ensure easy loading and unloading. Drive-up units are also ideal for short-term storage situations.

How long is my lease?   
As long (or as short) as you want! Hide-Away Storage offers units on month-to-month leases. You don’t have to sign a long-term contact or pay for more time than you need.

When can I access my storage unit?   
Hide-Away offers 24-hour access, seven days a week, to all of its storage units. 

Do I need to get my own lock and key?   
You don’t need to purchase a lock prior to renting a unit with us. Hide-Away uses the highest security locking system in the storage industry to ensure that your belongings are safe. You can purchase this high-security cylinder lock at the time of rental.  We do not have or keep a copy of your keys, so please keep them in a safe place.

Does Hide-Away Storage have rental trucks?   
Yes, we offer U-Haul rental trucks at most of our locations for your convenience. 

Will I need to walk far to get to my storage unit?   
Because all of Hide-Away’s air-conditioned storage facilities have multiple entry doors, the average distance from your car to your storage unit is about 30 steps. This provides you with convenience that you won’t find at many other multi-story storage facilities.

Does Hide-Away Storage have any dollies or carts to help with moving our things into storage?   
All of our self-storage facilities have a large selection of carts and dollies to help you easily transport your belongings from your vehicle to your storage unit. 

Does Hide-Away sell packing supplies?   
Hide-Away offers a variety of boxes and packing supplies to help you move and protect your belongings. Stop by one of our self-storage locations to purchase any of these boxes and packing supplies. 

How Do I Get a Refund from Hide-Away Storage?   
For questions about refunds or cancellations, please contact your local Hide-Away Storage facility.

Storage Account Questions

What documents do I need to get a storage unit?   
You will need a state-issued ID, like a driver's license or passport, as well as a method of payment for your first month’s rent + any other fees. 

How can I pay my rent each month?   
The easiest option is to enroll in autopay, so you never have to worry about missing a bill. You can also pay your bill online or over the phone using a credit or debit card. You may also pay in person using cash, check, or a credit card. 

Questions about Sizes and Types of Storage Units

What does climate-controlled storage mean?    
At Hide-Away Storage, climate-controlled units are air-conditioned units. The temperature is carefully monitored so that it is maintained at 80 degrees or lower, with humidity at 60% or lower.

What is a drive-up garage storage unit?    
Drive-up garage storage units have roll-up garage style doors and provide the convenience of driving right up to your unit for easy loading and unloading.  

Will my belongings be protected in drive-up garage storage units?   
For non-sensitive items, our overhead door storage units are well ventilated to protect against mildew and other effects of humidity and heat. All of our ceilings are insulated to prevent excessive heat from affecting your belongings. For household goods such as furniture and clothing, we recommend that you store your belongings in air-conditioned storage to protect from Florida’s heat and humidity.

Questions About Protection of Belongings

Can I get insurance to protect my belongings?   
Hide-Away Storage offers a customized Property Protection Plan for a small monthly fee. The plan helps pay for certain losses with a zero deductible should your goods be damaged while in storage. This is not insurance, but Hide-Away’s customized plan to offer its tenants additional financial protection. 

Do I have to purchase Property Protection?   
We require that you protect your stored belongings with insurance for your peace of mind and ours.  You can satisfy this insurance requirement by providing a copy of your declarations page for your homeowner’s policy; however, many tenants choose to use our Property Protection Plan even if their belongings are covered by their homeowner’s policy because our Plan offers a zero deductible and in the unlikely event of a claim, their homeowner’s policy won’t be affected.

What kind of security does Hide-Away Storage have at its storage facilities?   
Hide-Away’s self-storage facilities have surveillance systems to help protect you and your belongings. In addition, many of our self-storage facilities have resident managers who live on-site at the property for your peace of mind. For our 24-hour access drive-up storage units, we have a monitored security gate for your safety. 

Will my belongings be protected from bugs while in storage?   
We schedule regular pest control service in our air-conditioned storage buildings to keep our storage facilities clean and to protect your belongings.