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Frequently Asked Questions About Mobile Storage

1: What are the main advantages of Mobile Self Storage?

2: Is Mobile Self Storage more expensive than conventional Self Storage?

3: Can Hide-Away help me load the Mobile Storage containers?

4: How long can I take to load or unload my Mobile Storage containers?

5: Do I have to pay delivery charges for your Mobile Storage service?

6: Are Hide-Away’s Mobile Storage facilities climate controlled?

7: Is Hide-Away Mobile Storage similar to PODS?

8: How big are Hide-Away’s Mobile Storage boxes or containers?

9: How do I know how many Mobile Storage containers I’ll need?

10: How much do the Mobile Storage containers cost?

11: Where can you put the Mobile Storage containers? Where will they fit?

12: What are the Mobile Storage boxes made out of?

13: What is the best way to protect my belongings from damage while the storage container is being transported?

14: Can I keep the Mobile Storage containers on my property, instead of storing them at Hide-Away’s Mobile Storage Facility?

15: Do I need to sign a long-term contract to receive lower pricing?

16: Does Hide-Away Storage charge administrative or set-up fees?

17: Will my large household items fit in a Mobile Storage container?

18: Do I need to get my own lock and key?

19: Can I access my belongings while they are in storage?

20: Can we visit your Mobile Storage facility to see what they look like?

21: What kind of security do you have at your Mobile Storage facilities?

22: Can I be guaranteed of the delivery day and time that I want?

23: Can I get insurance for my belongings?

24: Does Hide-Away sell packing supplies?


1: What are the main advantages of Mobile Self Storage?

A. Convenience! You can load and unload at your leisure because we let you keep the mobile storage units for as long as you need them. And you don’t have to worry about renting a truck or dealing with transporting your belongings to a storage facility, because we do that work for you. Our mobile storage units are placed at ground level, which makes loading and unloading a whole lot more convenient than walking up and down a steep loading ramp.

B. Save Time! Because you don’t have to bother with reserving and renting a truck or finding another way to transport your things to a self-storage facility, you’ll save lots of time by using Mobile Storage.

C. Less Damage to Your Belongings! Mobile Storage helps you prevent damage to your belongings, which can occur each time you move your things. By only loading and unloading your belongings once into the portable storage container, you avoid a lot of the handing that occurs when you load into a truck and then into a storage unit and then back into another truck when you vacate.

2: Is Mobile Self Storage more expensive than conventional Self Storage?

Hide-Away’s Mobile Storage is comparable in price with high-quality self-storage facilities. When you factor in the cost of a truck rental or making several trips to the self-storage facility yourself, Hide-Away’s Mobile Storage is actually more economical, not to mention that you get the convenience of portable storage for free!

3: Can Hide-Away help me load the Mobile Storage containers?

Yes, Hide-Away Storage can help you load your mobile storage containers. Our movers are full-time employees and are licensed and insured for moving within Florida. Hide-Away Storage also has professional estimators, who can provide you with a guaranteed price to load or unload your mobile storage units. Click here to see more information on our moving services.

4: How long can I take to load or unload my Mobile Storage containers?

We want you to enjoy the incredible convenience of Mobile Storage and load at your leisure. Therefore, we’ll give you as much time as you need to load or unload your mobile storage units.

5: Do I have to pay delivery charges for your Mobile Storage service?

Hide-Away Storage charges a flat delivery fee for delivery of our mobile storage units to your door. Redelivery to the same location or a different location within our service area is FREE! Please click here to see local delivery fees and service areas.

6: Are Hide-Away’s Mobile Storage facilities climate controlled?

Yes, all of Hide-Away’s Mobile Storage facilities are air-conditioned and dehumidified. The temperature is maintained at 80 degrees or lower, with humidity at 60% or lower.

7: Is Hide-Away Mobile Storage similar to PODS?

At first glace, it might seem that both Hide-Away’s mobile storage units and PODS® portable storage containers do the same thing – bring portable storage to your door. But there are some important differences between our mobile storage unit and a PODS® storage container. Please click here to learn about the advantages of our mobile storage units versus PODS® containers.

8: How big are Hide-Away’s Mobile Storage boxes or containers?

Our mobile storage units are 8’ long x 5’ wide x 6 ½’ high or approximately the size of a large walk-in closet. Each storage unit will hold approximately 1 to 1½ rooms of furniture or household belongings. Please click on the link for a guide to how much will fit in our portable storage containers.

9: How do I know how many Mobile Storage containers I’ll need?

In general, one mobile storage unit will hold 1 to 1½ rooms of furniture or household goods. Please see our What Fits guide which will help you estimate how many storage units you’ll need.  If you overestimate the number of mobile boxes that you need, we’ll happily pick up extra mobile storage boxes without charge.

10: How much does Hide-Away’s Mobile Storage cost?

The mobile storage units are priced on a daily basis, so you only pay for the days that you store with us. Hide-Away does require a one-month minimum, but after that, you can terminate your storage whenever you desire with no penalty. Please click here to learn about pricing in your area.

11: Where can you put the Mobile Storage containers? Where will they fit?

Our storage containers will fit anywhere that a car can fit, so they can be placed in a driveway or parking space (for businesses and apartment complexes). Because we use a small forklift to position our mobile storage units, we can put them wherever they will be most convenient for you to load or unload. If you have a specific situation that you’re concerned about, please call our customer service specialist to discuss the issue.

12: What are the Mobile Storage boxes made out of?

Hide-Away’s mobile storage boxes are constructed out of plywood with a heavy-duty waterproof cover and are pressure-treated on the bottom to protect your belongings from ground moisture or rainwater while the containers are on your property. The wood allows the mobile storage boxes to “breathe” while they are stored in our air-conditioned and dehumidified warehouses (metal boxes can sweat with changes in humidity).

13: What is the best way to protect my belongings from damage while the storage container is being transported?

The best way to protect your belongings is to pack the contents of the portable storage container as tightly as possible. Make sure to put the heaviest items on the bottom and fill in any empty spaces where contents might shift during transport. There are four tie-downs in the corners of the storage unit to help you secure larger items. Moving blankets and other moving supplies like shrink wrap also help to keep items from being scratched or dented. Please click here for more packing tips. If you need packing supplies, please click here.

14: Can I keep the Mobile Storage containers on my property, instead of storing them at Hide-Away’s Mobile Storage Facility?

Our mobile storage units are designed to be stored in a climate-controlled environment. In some locations, Hide-Away Storage also offers larger storage “sheds,” which are designed to be left on a customer’s property. Please call your local Hide-Away office to inquire about these large storage sheds if this would better fit your storage needs.

15: Do I need to sign a long-term contract to receive lower pricing?

No way! We know it’s hard to predict how long you’ll need to store with us, so at Hide-Away there are no long-term contracts to sign. After the first month, you can terminate your Mobile Storage whenever you desire with no penalty and you will only pay for the number of days that you store with us that month.

16: Does Hide-Away Storage charge administrative or set-up fees?

No! Hide-Away Storage does not charge any upfront administrative fees or set-up fees. We also give you a FREE high-security cylinder lock for your storage unit.

17: Will my large household items fit in a Mobile Storage container?

Almost all household goods will fit into our portable storage containers, including a king-size mattress. Most large armoires or other tall items will fit into the storage container if laid on their side. The maximum length or height that will fit into the storage unit is 7’8”.

18: Do I need to get my own lock and key?

Hide-Away will provide you with high-security locks and keys for your mobile storage unit for FREE. For your security, we do not have or keep a copy of your keys, so please keep them in a safe place.

19: Can I access my belongings while they are in storage?

Of course! You can access your portable storage unit anytime during normal business hours (usually 9 a.m. to 5 p.m., Monday through Saturday). Simply give us a call – we request a 24 hour notice – and we’ll position your storage unit in a convenient and safe place either inside our Mobile Storage facility or outside for easy access.

20: Can we visit your Mobile Storage facility to see what they look like?

Absolutely! We’d love for you to visit any of our Mobile Storage facilities. Hide-Away Storage takes pride in the fact that our Mobile Storage facilities are clean, safe, and secure environments for our associates and for your belongings. Please click on the link to see pictures of our Mobile Storage facilities.

21: What kind of security do you have at your Mobile Storage facilities?

Hide-Away’s Mobile Storage facilities utilize state-of-the-are security systems. The Mobile Storage facilities are also equipped with high-pressure fire-suppression (sprinkler) systems.

22: Can I be guaranteed of the delivery day and time that I want?

Our goal is to be able to fulfill all requests with a three-day notice, but we recommend that you call five to seven days in advance, as certain days are more popular and fill up more quickly than others. Although we cannot guarantee an exact delivery or pick-up time, our driver will give you a courtesy call when he is on his way to your location.

23: Can I get insurance for my belongings?

While your belongings are in our Mobile Storage facility, Hide-Away Storage automatically provides limited property protection of $1,000 per mobile storage unit. Additional property protection of up to $5,000 per storage unit can be obtained for an additional charge. (While the portable storage containers are on your property, the contents are covered by your homeowner’s insurance.)

24: Does Hide-Away sell packing supplies?

Yes. Hide-Away offers a variety of boxes and packing supplies to help you move and protect your belongings. Please go to our packing supplies page to see what we offer. We carry these packing supplies at all 10 of our self storage locations for your convenience. Click here to see our locations.

Note: Our small boxes are a great deal at $0.99!