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Frequently Asked Questions About Self Storage

1: Do I need to sign a long-term contract to receive lower pricing?

2: Will I need to use an elevator to reach my storage unit?

3: How do I know how much storage space I’ll need?

4: Does Hide-Away Storage have rental trucks?

5: Can Hide-Away Storage help me load my storage unit?

6: What kind of security does Hide-Away Storage have at its storage facilities?

7: Do I need to get my own lock and key?

8: Does Hide-Away Storage offer air-conditioned or climate-controlled storage?

9: Will I need to walk far to get to my storage unit?

10: Does Hide-Away Storage offer long-term discounts?

11: Does Hide-Away Storage have any dollies or carts to help with moving our things into storage?

12: Can I pay my bill on-line?

13: When can I access my storage unit?

14: What is Hide-Away’s smallest storage size?

15: Will my belongings be protected in your non air-conditioned storage units?

16: Is there an easy way to hang clothes in a storage unit?

17: Can I get insurance to protect my belongings?

18: Will I have a problem driving a big moving truck on your property?

19: Does Hide-Away sell packing supplies?


1: Do I need to sign a long-term contract to receive lower pricing?

No way! We charge by the day, so if you move out before the end of the month, we'll immediately refund the unused rent. We don't want you to have to pay for more days than you actually use. We know it’s hard to predict how long you’ll need to store with us, so at Hide-Away Storage there are no long-term contracts to sign.

2: Will I need to use an elevator to reach my storage unit?

No! All of Hide-Away’s self storage units are on the ground level with no elevators. This provides you with easy access to your storage unit and no multiple trips up and down an elevator.

3: How do I know how much storage space I’ll need?

Hide-Away Storage offers 30+ sizes of self storage units. Our large assortment of storage sizes provides you with the convenience of finding just the right size. It also saves you money because you won’t be forced to rent more space than you actually need. Follow the link to view our What Fits Size Calculator.

4: Does Hide-Away Storage have rental trucks?

All of our storage facilities have new, 15’ rental trucks available exclusively for our customers. Click here for more details and pricing.

5: Can Hide-Away Storage help me load my storage unit?

Yes, Hide-Away Storage can help you load your self storage unit. Our movers are full-time employees and are licensed and insured for moving within Florida. Hide-Away Storage also has professional estimators, who can provide you with a guaranteed price to load or unload your self storage unit. Click here for more information on our Moving Services.

6: What kind of security does Hide-Away Storage have at its storage facilities?

Hide-Away’s self storage facilities have surveillance systems to help protect you and your belongings. In addition, all of our self storage facilities have resident managers who live on-site at the property for your peace of mind. For our 24-hour access drive-up storage units, we have a monitored security gate for your safety. We will provide you with a FREE high-security cylinder lock to protect your belongings.

7: Do I need to get my own lock and key?

Hide-Away will provide you with a high-security lock and keys for your self storage unit for FREE. We use the highest security locking system in the storage industry to ensure that your belongings are safe. We do not have or keep a copy of your keys, so please keep them in a safe place.

8: Does Hide-Away Storage offer air-conditioned or climate-controlled storage?

All of Hide-Away’s self storage locations offer air-conditioned storage units. The temperature is carefully monitored so that it is maintained at 80 degrees or lower, with humidity at 60% or lower.

9: Will I need to walk far to get to my storage unit?

Because all of Hide-Away’s air-conditioned storage facilities have multiple entry doors, the average distance from your car to your storage unit is about 30 steps. This provides you with convenience that you won’t find at many other multi-story storage facilities.

10: Does Hide-Away Storage offer long-term discounts?

We offer a 13th-month free discount when paying a year in advance. Other long-term discounts may be available. Please speak with one of our facility managers for details.

11: Does Hide-Away Storage have any dollies or carts to help with moving our things into storage?

All of our self storage facilities have a large selection of carts and dollies to help you easily transport your belongings from your vehicle to your storage unit.

12: Can I pay my bill on-line?

For your convenience, we can set up your account to "auto-pay" each month on a credit or debit card. This saves you the hassle of remembering to send us a check and will also help to avoid late fees. We will offer payment on-line in the near future.

13: When can I access my storage unit?

Hide-Away offers 24-hour access, seven days a week, to all of its drive-up garage storage units. For our air-conditioned buildings, we offer access during business hours of 9:30-6:00, Monday through Saturday.

14: What is Hide-Away’s smallest storage size?

At most of our self storage locations, we have small lockers which are just 4 feet high, for economical storage for smaller items.

15: Will my belongings be protected in your non air-conditioned storage units?

For non-sensitive items, our overhead-door storage units are well ventilated to protect against mildew and other affects of humidity and heat. All of our ceilings are insulated to prevent excessive heat from affecting your belongings. For household goods such as furniture and clothing, we recommend that you store your belongings in air-conditioned storage to protect from Florida’s heat and humidity.

16: Is there an easy way to hang clothes in a storage unit?

Hide-Away will be happy to provide you with free clothes rods for any of our climate controlled storage units. The clothes rods make it easy and convenient to hang your extra clothes, draperies and other such items without packing them into boxes.

17: Will my belongings be protected from bugs while in storage?

We schedule regular pest control service in our air-conditioned storage buildings to keep our storage facilities clean and to protect your belongings. If you would like your specific unit to by sprayed for pests, please speak with the facility manager.

18: Can I get insurance to protect my belongings?

Hide-Away Storage offers a customized Property Protection Plan for a small monthly fee. The plan helps pay for certain losses should your goods be damaged while in storage. This is not insurance, but Hide-Away’s customized plan to offer its tenants additional financial protection. We can also help you with a formal insurance policy which you can purchase on-line.

19: Will I have a problem driving a big moving truck on your property?

No. Hide-Away’s wide driveways make it easy and convenient to access your storage unit.

20: Does Hide-Away sell packing supplies?

Hide-Away offers a variety of boxes and packing supplies to help you move and protect your belongings. Please go to our Packing Supplies page to see what we offer. Stop by one of our ten self storage locations to purchase any of these boxes and packing supplies. Click here to see our locations.